Manage your account

Your profile, how you sign in, your storage, and your language all live on the Preferences page.

To open it:

• Web and desktop: click your avatar in the top right, then Preferences.
• Mobile apps: tap Preferences, the third tab in the bottom bar.

Your profile

The Account card shows your name, your email address, and your plan. Click the pencil icon to open the edit dialog, where you can:

• Change your display name
• Set a profile photo. Pick an image, then drag it and use the zoom slider to frame it inside the circle. On the mobile apps this opens your photo library directly.

Sign-in methods

The Sign-in methods card lists every way you can get into your account, and lets you add or remove them. Your songs, setlists, and plan belong to the account itself, so nothing here affects them.

Email and password

The row shows your address, or Password not set if you have only ever signed in with Google or Apple.

• Add password sets one for your current address, so you can sign in with either.
• Change password asks for your current password, then the new one.
• Change email appears once you have a password. See below.

Google and Apple

• Add connects the provider to your account. On the desktop app this says Continue in browser and finishes there.
• Disconnect removes it. You can connect it again later.
• Apple appears on the iOS app, and on any account that already has it connected.

You cannot remove your last remaining sign-in method, so there is always at least one way in. Add another one first, then remove the one you no longer want.

Change your email address

Open Preferences → Sign-in methods → Change email, type the new address, and send the confirmation. We email a link to the new address: open it from that inbox to finish.

A few things worth knowing:

• Nothing changes until you open that link. If the address had a typo, send it again to the right one.
• You keep the same account. Your songs, setlists, plan, and history all stay exactly where they are.
• You may need to sign in again afterwards, with your new address.
• If you also sign in with Google or Apple, those keep using their own addresses. Changing your CueWee address does not change them.

The option appears only once you have a password, because without one your address is not what you sign in with.

Language

Choose the interface language on the Preferences page: English, Español, or Português (Brasil). The voice guide additionally supports Português (Portugal).

Currency

Prices show in USD ($), EUR (€), or BRL (R$). CueWee detects your currency automatically from your location, and you can change it from the currency selector in the top bar.

Storage

The Storage card shows two different things:

• Cloud storage: how much of your plan's allowance your songs use.
• Audio cache on this device: what CueWee has downloaded here for offline playback. The trash icon clears it, and on the mobile apps the cog icon sets how large it is allowed to grow.

See Offline playback and cache.

Subscription

• Manage Subscription opens the billing page where you can update your card, change plan, or cancel.
• See Plans and usage and How to subscribe to a plan.

Support

Reach us any time from the contact option in the app, or write to contact@cuewee.app.

Delete your account

You can delete your account yourself, in the web app, the iOS and Android apps, and the desktop app. It works the same everywhere.

1. Open Preferences → Account.
2. Scroll to the Danger zone at the bottom and tap Delete Account.
3. A dialog explains what will be deleted and that it cannot be undone. To confirm, type your account email in the field. Case and spaces around it are ignored. If your account has no email, type DELETE instead.
4. If you sign in with a password, also enter your password.
5. The delete button turns on only when what you typed matches. Press it to finish.

The option is not available while an admin is impersonating your account.

On the desktop app, if you sign in with Google or Apple, the dialog shows a Continue in the browser button. It opens the same page on the web, where you finish the deletion.

What gets deleted

• Your songs and all their files
• Your setlists
• Your profile and avatar
• Your subscription, which is cancelled
• Your notification devices

What stays

• Messages and comments you left on other people's songs stay, but show Removed user instead of your name.
• Custom guides you shared with other people stay available to them.
• Fiscal and payment records are kept, as the law requires.

Deleting your account is permanent. Stopping a paid plan without deleting anything is a different thing. See Plans and usage.

If something goes wrong, or you cannot sign in to do it yourself, contact us from the contact option in the app.